Copier or scanner does not respondIf the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following:SET YOUR PRINTER AS THE DEFAULT PRINTERREMOVE AND REINSTALL THE PRINTER SOFTWAREScanner unit does not close1 Lift the scanner unit.2 Remove any obstruction keeping the scanner unit open.3 Lower the scanner unit.Poor copy or scanned image qualityIf the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following:C LEAN THE SCANNER GLASSADJUST THE SCAN QUALITY FROM THE PRINTER SOFTWAREREVIEW THE TIPS FOR COPYING , SCANNING, AND IMPROVING PRINT QUALITYU SE A CLEARER VERSION OF THE ORIGINAL DOCUMENT OR IMAGEMAKE SURE THE DOCUMENT OR PHOTO IS LOADED FACEDOWN ON THE SCANNER GLASS AND INTHE CORRECT CORNERPartial copies or scans of documents or photosIf the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following:MAKE SURE THE DOCUMENT OR PHOTO IS LOADED FACEDOWN ON THE SCANNER GLASS AND INTHE CORRECT CORNERSELECT A PAPER SIZE FROM THE PRINTER SOFTWARE THAT MATCHES THE LOADED PAPERMAKE SURE THE ORIGINAL SIZE SETTING MATCHES THE SIZE OF THE DOCUMENT YOU ARE SCANNINGTroubleshooting85
