Troubleshooting 117Starting the Dell Diagnostics From the Drivers and Utilities Media1 Insert your Drivers and Utilities media.2 Shut down and restart the computer.When the DELL logo appears, press immediately.NOTE: If you wait too long and the operating system logo appears, continue towait until you see the Microsoft® Windows® desktop; then, shut down yourcomputer and try again.NOTE: The next steps change the boot sequence for one time only. On thenext start-up, the computer boots according to the devices specified in thesystem setup program.NOTE: Keyboard failure may result when a key on the keyboard is held downfor extended periods of time. To avoid possible keyboard failure, press andrelease the key in even intervals until the boot device menu appears.3 At the boot device menu, use the up- and down-arrow keys to highlightCD/DVD/CD-RW, and then press .NOTE: The Quickboot feature changes the boot sequence for the currentboot only. Upon restart, the computer boots according to the boot sequencespecified in the system setup program.4 Select the Boot from CD-ROM option from the menu that appears, andthen press .5 Type 1 to start the Drivers and Utilities menu, and then press .6 Select Run the 32 Bit Dell Diagnostics from the numbered list. Ifmultiple versions are listed, select the version appropriate for yourcomputer.7 At the Dell Diagnostics Main Menu, select the test you want to run.NOTE: Write down any error codes and problem descriptions exactly as theyappear and follow the instructions on the screen.8 After all tests have completed, close the test window to return to the DellDiagnostics Main Menu.9 Remove your Drivers and Utilities media, and then close the Main Menuwindow to exit the Dell Diagnostics and restart the computer.
