126 Troubleshooting• If you have other telephone devices sharing the line, such as an answeringmachine, fax machine, surge protector, or line splitter, then bypass themand connect the modem directly to the telephone wall jack. If you areusing a line that is 3 m (10 ft) or more in length, try a shorter one.RU N T H E MO D E M HE L P E R D I A G N O S T I C S —Windows XP:1 Click Start→ All Programs→ Modem Helper.2 Follow the instructions on the screen to identify and resolve modemproblems. Modem Helper is not available on certain computers.Windows Vista:1 Click Start → All Programs→ Modem Diagnostic Tool.2 Follow the instructions on the screen to identify and resolve modemproblems. Modem diagnostics are not available on all computers.VE R I F Y T H A T T H E M O D E M I S C O M M U N I C A T I N G W I T H WI N D O W S —Windows XP:1 Click Start→ Control Panel→ Printers and Other Hardware→ Phone andModem Options→ Modems.2 Click the COM port for your modem→ Properties→ Diagnostics→ QueryModem to verify that the modem is communicating with Windows.If all commands receive responses, the modem is operating properly.Windows Vista:1 Click Start → Control Panel→ Hardware and Sound→ Phone andModem Options→ Modems.2 Click the COM port for your modem→ Properties → Diagnostics→Query Modem to verify that the modem is communicating withWindows.If all commands receive responses, the modem is operating properly.EN S U R E T H A T Y O U A R E C O N N E C T E D T O T H E IN T E R N E T — Ensure that you havesubscribed to an Internet service provider. With the Outlook Express e-mailprogram open, click File. If Work Offline has a check mark next to it, clickthe check mark to remove it, and then connect to the Internet. For help,contact your Internet service provider.
