136 Troubleshooting(your program may require an upgrade) to scan the computer and removespyware. For more information, go to support.dell.com and search for thekeyword spyware.R U N T H E D E L L D I A G N O S T I C S — If all tests run successfully, the error conditionis related to a software problem (see "Dell Diagnostics" on page 113).Memory ProblemsCAUTION: Before you begin any of the procedures in this section, follow thesafety instructions in theProduct Information Guide.I F Y O U R E C E I V E A N I N S U F F I C I E N T M E M O R Y M E S S A G E —• Save and close any open files and exit any open programs you are not usingto see if that resolves the problem.• See the software documentation for minimum memory requirements. Ifnecessary, install additional memory (see "Memory" on page 172 ) .• Reseat the memory modules to ensure that your computer is successfullycommunicating with the memory (see "Memory" on page 172 ).• Run the Dell Diagnostics (see "Dell Diagnostics " on page 113 ) .I F Y O U E X P E R I E N C E O T H E R M E M O R Y P R O B L E M S —• Reseat the memory modules to ensure that your computer is successfullycommunicating with the memory (see "Memory" on page 172 ).• Ensure that you are following the memory installation guidelines (see"Memory" on page 172 ) .• Ensure that the memory you are using is supported by your computer. Formore information about the type of memory supported by your computer,see "Memory " on page 172.• Run the Dell Diagnostics (see "Dell Diagnostics " on page 113 ) .Network ProblemsCAUTION: Before you begin any of the procedures in this section, follow thesafety instructions in theProduct Information Guide.C H E C K T H E N E T W O R K C A B L E C O N N E C T O R — Ensure that the network cable isfirmly inserted into both the network connector on the back of the computerand the network jack.
