Getting Help 19716Getting HelpObtaining AssistanceCAUTION: If you need to remove the computer cover, first disconnect the modemcable and all power cables from electrical outlets.If you experience a problem with your computer, you can complete thefollowing steps to diagnose and troubleshoot the problem:1 See "Troubleshooting Software and Hardware Problems" on page 149 forinformation and procedures that pertain to the problem your computer isexperiencing.2 See "Dell Diagnostics" on page 113 for procedures on how to run DellDiagnostics.3 Fill out the "Diagnostics Checklist" on page 202.4 Use Dell's extensive suite of online services available at Dell Support(support.dell.com) for help with installation and troubleshootingprocedures. See "Online Services" on page 198 for a more extensive list ofDell Support online.5 If the preceding steps have not resolved the problem, see "ContactingDell" on page 203.NOTE: Call Dell Support from a telephone near or at the computer so that thesupport staff can assist you with any necessary procedures.NOTE: Dell's Express Service Code system may not be available in all countries.When prompted by Dell's automated telephone system, enter your ExpressService Code to route the call directly to the proper support personnel. If youdo not have an Express Service Code, open the Dell Accessories folder,double-click the Express Service Code icon, and follow the directions.For instructions on using Dell Support, see "Technical Support and CustomerService" on page 198.NOTE: Some of the following services are not always available in all locationsoutside the continental U.S. Call your local Dell representative for information onavailability.
