42 Troubleshooting Your TVw w w . d e l l . c o m | s u p p o r t . d e l l . c o mNo audio 1 Ensure the green audio cable is connected to audio connectoron the TV and on the computer. For the location of theconnector on the TV, see "Using the VGA Connector" onpage 18. See your computer documentation for the location ofconnectors on your computer.2 Ensure the volume on the computer is not muted.3 Verify that sound on your computer is working by checking thespeakers. See your computer documentation for information ontroubleshooting your computer.4 Disconnect the TV from the computer and test to see if the TVvolume works.PIP/POP/PBP not working 1 Ensure the settings in the TV Menu are properly set. PressMenu button to enter the TV Menu, and select PIP/POP/PBP.2 Swap the video and audio source.No video NOTE: If you see a self-test, it means there is a problem withyour video card or you are using the wrong input source.1 Ensure the TV is turned on.2 Verify that all the cables are properly connected to the TV,including the power cable.3 Check to see if there is a blue or amber light on the lower,right-hand corner of the TV. A blue light indicates the TV is on.An amber light, means the TV is in power save mode.4 Ensure VGA is selected in the Input Select menu. See "InputSelect" on page 28 for more information.5 Reconnect the computer.6 Connect another device that you know is working properly.7 Reset the original factory defaults. Press Menu button on theremote control, select Setup, and then select Factory Reset.Problem Possible Solution
