Troubleshooting │ 33TroubleshootingWindows Troubleshooting and RecoveryRefreshing your computerRefreshing your computer restores Windows to the original factorysettings without deleting any of your personal files, installedapplications, or personalization settings.CAUTION: Refreshing your computer removes all third-partyapplications.1 Swipe from the right edge of the display to access Charms.2 Touch Settings → Change PC settings→ General→ Refreshyour PC without affecting your files.3 Touch Get started.4 Read the instructions on the screen and touch Next.Resetting your computerResetting your computer returns Windows to original factory settingsand removes any settings, files, and applications you installed afteryou received your computer.CAUTION: Resetting your computer erases all data from yourcomputer, including your apps, account configuration, music,pictures, files, and so on. Ensure that you back up all therequired data before you proceed.1 Swipe from the right edge of the display to access Charms.2 Touch Settings → Change PC settings→ General→ Removeeverything and reinstall Windows.3 Touch Get started.4 Read the instructions on the screen and touch Next.