Dell XPS 18 User Manual

Also see for XPS 18: Owner's manual User manual Quick start guide Quick start guide User manual

Troubleshooting │ 35Battery ProblemsProblems Possible causes Possible solutionBattery does notcharge• Your computeris not properlyplugged into apower source.• You are using anincorrect poweradapter/cable.• The power outlet isnot working.• The power adapter/cable is loose.• Use the suppliedpower adapter andpower cable.• Unplug the poweradapter from the walland verify that theoutlet is functioning.• Unplug the cablesfrom the walloutlet and thecomputer, check allconnections,then plugthe cables back to thewall outlet and then tothe computer.• Verify that the lighton the power adapteris on. If it is not on,unplug and re-plugthe power adapterand/or try anotheroutlet that is known towork. If the light stilldoes not turn on, tryreplacing the poweradapterThe computertemperature is lowerthan 0 °C or higherthan 35°C.Charge the battery in anambient temperaturebetween 0°C and 35°C.The battery or poweradapter is damaged.Contact Dell or themanufacturer toreplace the damagedparts.