Finding Information 11• Solutions — Troubleshooting hints and tips, articlesfrom technicians, online courses, and frequently askedquestions• Community — Online discussion with other Dellcustomers• Upgrades — Upgrade information for components, suchas the memory, hard drive, and operating system• Customer Care — Contact information, service call andorder status, and warranty and repair information• Service and Support — Service call status, supporthistory, service contract, and online discussions withsupport• Reference — Computer documentation, details on mycomputer configuration, product specifications, andwhite papers• Downloads — Certified drivers, patches, and softwareupdates• Desktop System Software (DSS)— If you reinstall theoperating system on your computer, you should alsoreinstall the DSS utility. DSS automatically detects yourcomputer and operating system and installs the updatesappropriate for your configuration, providing criticalupdates for your operating system and support for Dell™3.5-inch USB floppy drives, Intel® Pentium® Mprocessors, optical drives, and USB devices. DSS isnecessary for correct operation of your Dell computer.Dell Support Website — support.dell.comNOTE: Select your region or business segment to view theappropriate support site.To download Desktop System Software:1 Go to support.dell.com, select your business segment,and then enter your Service Tag or product model.2 Select Drivers & Downloads, and then click Go.3 Select your operating system and language, and thensearch for the keyword Desktop System Software.NOTE: The support.dell.com user interface may varydepending on your selections.• How to use Windows XP• How to work with programs and files• How to personalize my desktopWindows Help and Support Center1 Click Start→ Help and Support.2 Type a word or phrase that describes your problem, andthen click the arrow icon.3 Click the topic that describes your problem.4 Follow the instructions on the screen.What Are You Looking For? Find It Herebook.book Page 11 Friday, October 27, 2006 4:02 PM
