Solving Problems 45Solving ProblemsTroubleshooting TipsFollow these tips when you troubleshoot your computer:• If you added or removed a part before the problem started, review the installation procedures andensure that the part is correctly installed.• If a peripheral device does not work, ensure that the device is properly connected.• If an error message appears on the screen, write down the exact message. This message may helpsupport personnel diagnose and fix the problem(s).If an error message occurs in a program, see the program’s documentation.Battery ProblemsCAUTION: There is a danger of a new battery exploding if it is incorrectly installed. Replace the batteryonly with the same or equivalent type recommended by the manufacturer. Discard used batteries accordingto the manufacturer's instructions.CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in theProduct Information Guide.Drive ProblemsCAUTION: Before you begin any of the procedures in this section, follow the safety instructions in theProduct Information Guide.R E P L A C E T H E B A T T E R Y — If you have to repeatedly reset time and date information after turning onthe computer, or if an incorrect time or date displays during start-up, replace the battery (see "Replacingthe Battery" on page 125). If the battery still does not work properly, contact Dell (see "Contacting Dell"on page 147).EN S U R E T H A T MI C R O S O F T ® WI N D O W S ® R E C O G N I Z E S T H E D R I V E — Click Start, then click MyComputer. If the floppy, CD, or DVD drive is not listed, perform a full scan with your antivirus softwareto check for and remove viruses. Viruses can sometimes prevent Windows from recognizing the drive.book.book Page 45 Friday, October 27, 2006 4:02 PM
