Troubleshooting 111CH E C K T H E P R I N T E R C A B L E C O N N E C T I O N S —• See the printer documentation for cable connection information.• Ensure that the printer cables are securely connected to the printer and the computer.TE S T T H E E L E C T R I C A L O U T L E T — Ensure that the electrical outlet is working bytesting it with another device, such as a lamp.VE R I F Y T H A T T H E P R I N T E R I S R E C O G N I Z E D B Y WI N D O W S —Windows XP:1 Click Start→ Control Panel→ Printers and Other Hardware→ View installedprinters or fax printers.2 If the printer is listed, right-click the printer icon.3 Click Properties→ Ports. For a parallel printer, ensure that the Print to the followingport(s): setting is LPT1 (Printer Port). For a USB printer, ensure that the Print to thefollowing port(s): setting is USB.Windows Vista:1 Click Start → Control Panel→ Hardware and Sound→ Printer.2 If the printer is listed, right-click the printer icon.3 Click Properties and click Ports.4 Adjust the settings, as needed.RE I N S T A L L T H E P R I N T E R D R I V E R — See the printer documentation for informationon reinstalling the printer driver.Scanner ProblemsCAUTION: Before you begin any of the procedures in this section, follow thesafety instructions in the Product Information Guide.NOTE: If you need technical assistance for your scanner, contact the scanner’smanufacturer.CH E C K T H E S C A N N E R D O C U M E N T A T I O N — See the scanner documentation for setupand troubleshooting information.UN L O C K T H E S C A N N E R — Ensure that your scanner is unlocked (if the scanner has alocking tab or button).RE S T A R T T H E C O M P U T E R A N D T R Y T H E S C A N N E R A G A I NCH E C K T H E C A B L E C O N N E C T I O N S —• See the scanner documentation for information on cable connections.• Ensure that the scanner cables are securely connected to the scanner and the computer.
