31XPS OneThis section provides troubleshootinginformation for your computer. If you cannotsolve your problem using the followingguidelines, see “Using Support Tools” onpage 38 or “Contacting Dell” on page 53.Wireless Keyboard or MouseProblemsIf the mouse and keyboard stop communicatingwith the computer — The batteries may not beworking or the keyboard and mouse have losttheir connection with the computer.Check the batteries in the keyboard and•mouse to ensure that they have enoughpower and are installed correctly.Check the battery charge LED located below•the keyboard power button. If the LED isblinking amber, replace the batteries.Re-establish a connection with the•computer:Turn on the computer, mouse, anda.keyboard.Solving Problems