Delta-T RZ-01A Series Uer & Technical Manual

Contents

Delta-T RZ-01A Series Uer & Technical Manual Manual pdf 25 page image

4421 Tradition Trail ● Plano, Texas 75093 ● 972 -964-2700 ● 800-836-7472URL: www.iscenclosurecooling.com ● Email: iscinfo@iscsales.comSP-ENG-210-100-09 Rev 1.6 25 | P a g eReturn Material Authorization (RMA) ProcedureAll returns require a Return Material Authorization (RMA) number for warranty or non-warranty repair, rotationof stock, damage or any other reason.IMPORTANTReturns without an RMA number will be refused and returned. Improper packaging may voidwarranty. Air Conditioners shipped laying down will void the warranty. Collect shipments will berefused.Please be ready to provide: Purchase Order Number & Date Product Description & Reason for Request Model Number & Serial Number Customer name and contact info (email, phone number and address) Shipping methodPack unit in a suitable packing for shipment, preferably the original packaging if available. If suitable packing is not available, arrange for packaging to be shipped to you. Air Conditioners must be returned in an upright position properly secured to a pallet. Tip unit to empty water from the evaporator and boil off pans. Clearly mark the RMA number on the box. Customer will pay all freight charges.Out of Warranty RepairIf your ISC air conditioner is out of warranty and requires repair, simply call ISC Customer Service at (800)-836-7472 for an RMA number. Customer Service will help you determine what repairs or parts are neededand, if possible, an estimate of the cost.After the unit is received and diagnosed, you will receive a ship estimate on the work and parts needed. Therepairs and test process may uncover other issues for which you will be informed and given quotes for thework needed.

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