www.desatech.com 110021-01S40Usually, we will ask you to return the part tothe factory.PARTS NOT UNDER WARRANTYContact authorized dealers of this product. Ifthey can’t supply original replacement part(s),call DESA Heating, LLC at 1-866-672-6040 forreferral information. A list of authorized dealerscan be found by visiting www.desatech.com.When calling DESA Heating, LLC, haveready:• model and serial numbers of your heater• the replacement part numberREPLACEMENT PARTSNote: Use only original replacement parts.This will protect your warranty coverage forparts replaced under warranty.PARTS UNDER WARRANTYContact authorized dealers of this product. Ifthey can’t supply original replacement part(s),call DESA Heating, LLC at 1-866-672-6040.When calling DESA Heating, LLC, haveready:• your name• your address• model and serial numbers of your heater• how heater was malfunctioning• purchase dateSERVICE HINTSWhen Gas Pressure Is Too Low• pilot will not stay lit• burners will have delayed ignition• fireplace will not produce specified heat• for propane/LP units, propane/LP gas sup-ply may be lowYou may feel your gas pressure is too low. Ifso, contact your local natural or propane/LPgas supplier.TECHNICAL SERVICEYou may have further questions about installa-tion, operation, or troubleshooting. If so, con-tact DESA Heating, LLC at 1-866-672-6040.When calling please have your model andserial numbers of your heater ready.You can also visit DESA Heating, LLC’s website at www.desatech.com.