Desa VV36EN-B Series Owner's Operation And Installation Manual

Also see for V36EN-B SERIES: OWNER'S OPERATION AND INSTALLATION MANUAL

www.desatech.com 111253-01F26TROUBLEShOOTINGContinuedWARNING: If you smell gas• Shut off gas supply.• Do not try to light any appliance.• Do not touch any electrical switch; do not use any phone in your building.• Immediately call your gas supplier from a neighbor’s phone. Follow the gassupplier’s instructions.• If you cannot reach your gas supplier, call the fire department.POSSIBLE CAUSE1. Metal expanding while heating or con-tracting while cooling1. Residues from manufacturing processesand logs curing1. Gas leak. See Warning statement attop above2. Control valve defective1. Foreign matter between control valveand burner2. Gas leak. See Warning statement attop above1. Flame impingement on logs2. Debris around burner air mixer1. Improper log placement2. Air holes at burner inlet blocked3. Burner flame holes blocked4. Improper venting or excessive blockage5. Excessive amounts of embers and panmaterialObSERVED PRObLEMFireplace produces a clicking/ticking noisejust after burner is lit or shut offSlight smoke or odor during initial operationGas odor even when control knob is in OFFpositionGas odor during combustionGlass sootsDark residue on logs or inside of fireplaceREMEDY1. This is normal with most fireplaces.If noise is excessive, contact qualifiedservice person1. Problem will stop after a few hours ofoperation1. Locate and correct all leaks (see Check-ing Gas Connections, page 17)2. Replace control valve1. Take apart gas tubing and remove for-eign matter2. Locate and correct all leaks (see Connect-ing Fireplace to Gas Supply, page 17)1. Adjust the log set so that the flame doesnot excessively impinge on it2. Inspect the opening at the base of theburner to see that it is NOT packed withany type of material1. Properly locate logs (see log placementsections on page 20)2. Clean out air holes at burner inlets. Pe-riodically repeat as needed3. Remove blockage or replace burner4. Have the vent system inspected, includ-ing the termination cap. Remove anyrestrictions or obstruction5. Clear excess embers until a minimumgap of 1/2" remains under the grate