Eaton Crouse-hinds series Instruction Manual

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Eaton Crouse-hinds series Instruction Manual Manual pdf 20 page image

DRAFT - 04 March 2016INM MTL GECMA RT COM rev 220Appendix A - returns (RMA order)Dear CustomerShould you find your goods are defective or require a warranty repair, pleasecomplete the on-line form on our website at www.gecma.com resources/rma toobtain a RMA reference for the return of your goods Please note that the processingof your return will take longer if goods are sent back to us without a valid RMAnumber. An RMA number must be included so that your return can be processedquickly and efficiently.Please have the following information ready:1. Product name and serial number – you may enter multiple answers wherethere is more than one product2. An error description with as much detail as possible3. Contact information (responsible person(s) and shipping address)4. If you have submitted the form, you shall receive two emails:• A confirmation email (IMPORTANT: Please check your junk mailbox)• An email with the RMA number to be used (this will be sent to you assoon as possible)Please make the RMA number clearly visible on the package and also include this onthe delivery note.WARNING!Please ensure prior to returning defective devices that the goods beingsent back were not used in areas harmful to health and were cleanedaccording to the applicable provisions of the Occupational Health andSafety Act.Suitable packaging material can be provided for the return for a surcharge.Please send the goods, with the RMA number clearly visible on the package, to thefollowing address:Eaton’s Crouse-Hinds divisionGECMA Components electronic GmbHHeinrich-Hertz-Strasse 1250170 Kerpen, GermanyIf you require further assistance, please use our product support form, which can befound within the resource section at www.gecma.com, alternatively you can call us on:+49 (0) 2273 – 9812 – 0+49 (0) 2237 – 9812 – 364Thank youYour Customer Service Department Team