Eaton ePDUG3 Troubleshooting Manual

Also see for ePDU G3: Installation and connection guide Operation manual Manual Installation & quick start guide Operating manual

Contents

TroubleshootingEaton ePDU G3 Troubleshooting Guide P-164000278—Rev 1 www.eaton.com/ePDU 12LCD OperationThis section provides LCD operation troubleshooting for the Eaton ePDU models. Table 8 lists fault conditions,potential causes, and possible troubleshooting actions you can take in response to problems.Table 8. LCD Alarm TroubleshootingProblem Possible Root Cause Primary ActionsLCD is not backlit l Energy Saving mode has been activatedand the backlight has been switched off(normal action after no action for 15minutes)l LCD internal failure1 - Push one of the LCD control buttons.LCD display quality is poor and thedisplay is difficult to readl LCD contrast is not adjusted to eye levell LCD internal failure1 - Adjust the LCD contrast using the followingconfiguration menu path: ENTER > SETTINGS >DISPLAY> CONTRAST> Drop-down list selection>ENTER> ESC> ESC“No active alarm” continuouslydisplays on the LCDKnown behavior state after an ePDU alarm 1 - The display will change if any alarm is triggered.2 - Press the ESC button of the ePDU for 3 seconds.The screen saver should restart.Alarm does not display on the LCD,even though condition existsl Settings are not kept in ePDU memoryafter a power cycle (On/Off) if the value isoutside of the current or voltagethresholds rangel LCD internal failure1 - Check the settings again. They may have to bereset within the the current or voltage thresholdsrange.LCD is frozen and buttons are notworkingFirmware or hardware issue 1 - Restart the eNMC module by pushing the recessedreset button and waiting 40 seconds for theconnection to be re-established.2 - Restart the ePDU by unplugging it from the powersource.NOTE ATTENTION. Unplugging the ePDUfrom the power source will power offthe loads.NOTE If the actions listed in this table do not resolve the problem, contact customer service or a local representative for guidance and/orreplacement (see “Contacting Service and Support” on page 7).! IMPORTANTSome LCD alarm values are not retained after a power cycle (On/Off).If the threshold settings for certain LCD warnings and critical alarms are out of range, the settings are notretained after a power cycle (On/Off). These settings may have to be reset after the power cycle to ensure thatthe corresponding alarms display.NOTE All the current thresholds can be configured in the interval [0...125%*I-rating].Thevoltage thresholds can be configured in the interval [0...500 volts].