Eaton ePDUG3 Troubleshooting Manual

Also see for ePDU G3: Installation and connection guide Operation manual Manual Installation & quick start guide Operating manual

Contents

TroubleshootingEaton ePDU G3 Troubleshooting Guide P-164000278—Rev 1 www.eaton.com/ePDU 22Error MessagesThis section provides error message troubleshooting for the Eaton ePDU models. Table 12 lists faultconditions, potential causes, and possible troubleshooting actions you can take in response to problems.Table 12. Error Message TroubleshootingProblem Possible Root Cause Primary ActionsFailed to retrieve data from theeNMC module. Retry later.Request sent to refresh the Web interfacecontent failed1 - Refresh the page manually (F5).2 - Confirm that you can ping the eNMC module.3 - If the issue persists, check the following:l ePDU installation and Ethernet cablel IP addresses of the eNMC module from the ePDU LCDscreen menusl network and access settings of your eNMC modulefrom the RS-232 interfacel your network configuration and network stateFailed to upload the file Configuration file upload procedure failed 1 - Try to upload the configuration file again.2 - Check the configuration file content. It must conformto the XML format and the maximum sizes are:l 13.125 Kbytes for the eNMC module configuration filel 20 Kbytes for the ePDU configuration fileFailed to send a request to theeNMC module. Retry later.Configuration request failed 1 - Try to upload the configuration file again for theoperation that just failed.2 - Confirm that you can ping the eNMC module.3 - If the issue persists, check the following:l ePDU installation and Ethernet cablel IP addresses of the eNMC module from the ePDU LCDscreen menusl network and access settings of your eNMC modulefrom the RS-232 interfacel your network configuration and network stateYou do not have the requiredpermissions to execute this action.User is not logged in with the appropriatepermissions (security level) to execute theaction1 - Log out and then log in again with an authorizedaccount.Password and Confirm Password donot match.User entered different values in thePassword and Confirm Password fields1 - Enter the same value in the Password and ConfirmPassword fields.Negative values are not accepted. User entered a negative value in a fieldthat allows only zero or positive value1 - Enter a zero or positive value.Be sure not to leave empty fields. Mandatory fields not completed properly 1 - Enter a value for each mandatory field.