<文档标题>Fanvil Technology Co., LtdHQ Add: Level 3, Block A, Gaoxinqi Building, Anhua Industrial Park, Qianjin 1 Road, 35th District, Bao'An, Shenzhen, 518101 P.R. ChinaTel: +86-755-2640-2199 Fax: +86-755-2640-2618 Email: sales@fanvil.com support@fanvil.com Beijing Tel:+86-10-5753-6809Suzhou Tel: +86-512-6592-0605 SEA Tel: +60-3-512-2199710 Trouble ShootingWhen the device does not work properly, users may try the following methods to recover the deviceor gather relative information and send an issue report to Fanvil support.10.1 Get Device System InformationUsers may get the device system information by pressing [Settings] -> [Information].The following information will be provided:ModelNetowrk Connection ModeIP AddressMAC AddressHardware VersionSoftware VersionSystem Up-timeLast System Up-time10.2 Upgrade to the latest softwareFanvil will keep publishing software update to fix bugs and improve device features. The device willcheck for new software release on Fanvil cloud server automatically and periodically. If there is anewer software version published, the device will prompt a message and ask whether user wouldlike to upgrade to the latest version. User may choose to omit the update and the device will notnotify user again until there is a newer release. If a user wants to check for newer software andupgrade manually, the user can press [Settings ]-> [Software Upgrade] to check whetherthere is a newer version released and upgrade to the newer version if there is.
