29Problem SolverIF YOU NEED SERVICETo obtain service, see the Consumer Services page.We’re proud of our service and want you to bepleased. If for some reason you are not happy withthe service you receive, here are three steps to followfor further help.For Customers in the United States:FIRST, contact the people who serviced yourappliance. Explain why you are not pleased. In mostcases this will solve the problem.NEXT, if you are still not pleased, write all thedetails—including your phone number—to:Manager, Consumer RelationsGE AppliancesAppliance ParkLouisville, KY 40225FINALLY, if your problem is still not resolved, write:Major Appliance Consumer Action Program20 North Wacker DriveChicago, IL 60606For Customers in Canada:FIRST, contact the people who serviced yourappliance. Explain why you are not pleased. In mostcases this will solve the problem.NEXT, if you are still not pleased, write all thedetails—including your phone number—to:Manager, Consumer Relations2645 Skymark Ave.,Mississauga, OntarioCanada L4W 4H2PROBLEM POSSIBLE CAUSEMOISTURE FORMS ON • Not unusual during periods of high humidity. To help prevent rust, wipe surface dryCABINET SURFACE and make sure the power saver switch is not set at the POWER SAVER setting.BETWEEN THE DOORS • Move the power saver switch to the moisture setting.MOISTURE COLLECTS • Too frequent or too long door openings.INSIDE • In humid weather, air carries moisture into refrigerator when doors are opened.REFRIGERATOR HAS ODOR • Foods with strong odors should be tightly covered.• Check for spoiled food.• Interior needs cleaning. Refer to Care and Cleaning section.• Defrost water drainage system needs cleaning.• Keep open box of baking soda in refrigerator; replace every three months.HOT AIR FROM BOTTOM • Normal air flow cooling motor. In the refrigeration process, it is normal thatOF REFRIGERATOR heat be expelled in the area under the refrigerator. Some floor coverings willdiscolor at these normal and safe operating temperatures. Your floor coveringsupplier should be consulted if you object to this discoloration.FOOD FREEZING IN • Move the food away from the air vent (near the controls).THE REFRIGERATOR • Turn down the fresh food control.ORANGE GLOW IN • An orange glow is sometimes seen in the freezer when the defrost heater is on.THE FREEZER This is normal.DOOR DOES NOT • Front rollers or legs need adjusting. See Rollers section.CLOSE BY ITSELF