Before You Call For Service… GEAppliances.comTroubleshooting TipsSave time and money! Review the chart on this pagefirst and you may not need to call for service.Problem Possible Causes What To DoRadiant CooktopsSurface units will notmaintain a rolling boilor cooking is not fastenoughImproper cookware being used. • Use pans which are flat and match the diameter of thesurface unit selected.Surface units not workproperlyA fuse in your home may beblown or the circuit breakertripped.• Replace the fuse or reset the circuit breaker.Cooktop controls improperlyset.• Check to see the correct control is set for the surface unityou are using.Scratches (may appearas cracks) on radiantcooktop glass surfaceIncorrect cleaning methods beingused.• Scratches are not removable. Tiny scratches will becomeless visible in time as a result of cleaning.Cookware with rough bottomsbeing used or coarse particles(salt or sand) were between thecookware and the surface of thecooktop.Cookware has been slid acrossthe cooktop surface.• To avoid scratches, use the recommended cleaningprocedures. Make sure bottoms of cookware are cleanbefore use, and use cookware with smooth bottoms.Areas of discolorationon the cooktopFood spillovers not cleanedbefore next use.• See the Cleaning the glass cooktop section.Hot surface on a model with alight-colored glass cooktop.• This is normal. The surface may appear discolored whenit is hot. This is temporary and will disappear as the glasscools.Plastic melted to thesurfaceHot cooktop came into contactwith plastic placed on the hotcooktop.6HHWKH*ODVVVXUIDFH³SRWHQWLDOIRUSHUPDQHQWGDPDJHsection in the Cleaning the glass cooktop section.Pitting (orindentation) of thecooktopHot sugar mixture spilled onthe cooktop.• Call a qualified technician for replacement.Frequent cycling offand on of radiantsurface unitsImproper cookware being used. • Use only flat cookware to minimize cycling.Coil CooktopsSurface units not workproperlyThe surface units are not pluggedin solidly.• With the controls off, check to make sure the surface unit isplugged completely into the receptacle..The surface unit controlsimproperly set.• Check to see the correct control is set for the surface unityou are using.The drip pans are not setsecurely in the cooktop.• With the controls off, check to make sure the drip pan isin the recess in the cooktop and that the opening in thepan lines up with the receptacle.37