Before you call for service… ge.comTroubleshooting TipsSave time and money! Review the charts on the followingpages first and you may not need to call for service.Problem Possible Causes What To DoSurface units will not Improper cookware • Use pans which are flat and match the diametermaintain a rolling boil being used. of the surface unit selected.or cooking is notfast enoughSurface units do A fuse in your home may be • Replace the fuse or reset the circuit breaker.not work properly blown or the circuit breakertripped.Cooktop controls • Check to see the correct control is set for the surfaceimproperly set. unit you are using.Scratches (may appear Incorrect cleaning • Scratches are not removable. Tiny scratches will becomeas cracks) on cooktop methods being used. less visible in time as a result of cleaning.glass surface Cookware with rough bottoms • To avoid scratches, use the recommended cleaningbeing used or coarse particles procedures. Make sure bottoms of cookware are clean(salt or sand) were between before use, and use cookware with smooth bottoms.the cookware and the surfaceof the cooktop.Cookware has been slidacross the cooktop surface.Areas of discoloration Food spillovers not cleaned • See the Cleaning the glass cooktop section.on the cooktop before next use.Hot surface on a model • This is normal. The surface may appear discoloredwith a white glass cooktop. when it is hot. This is temporary and will disappearas the glass cools.Plastic melted to Hot cooktop came into • See the Glass surface—potential for permanent damagethe surface contact with plastic placed section in the Cleaning the glass cooktop section.on the hot cooktop.Pitting (or indentation) Hot sugar mixture spilled • Call a qualified technician for replacement.of the cooktop on the cooktop.Frequent cycling Improper cookware • Use only flat cookware to minimize cycling.off and on of being used.surface unitsControl signals after You forgot to enter a • Press the BAKE pad and desired temperature orentering cooking time bake temperature or the SELF CLEAN LO/STD pad and desired clean time.or delay start cleaning time.Food does not bake Oven controls improperly set. • See the Using the oven section.or roast properly Rack position is incorrect • See the Using the oven section.or the rack is not level.Incorrect cookware or • See the Using the oven section.cookware of impropersize being used.Oven thermostat needs • See the Adjust the oven thermostat—Do it yourself!adjustment. section.Safety Instructions Operating Instructions Care and Cleaning Troubleshooting Tips Consumer Support27