31Trouble shootingMalfunctions often have simple explanations. Pleaseread the following notes before calling the after-salesservice.m Risk of electric shock!Incorrect repairs are dangerous. Repairs may only becarried out by one of our trained after-sales engineers.If the appliance is faulty, unplug the mains plug orswitch off the fuse in the fuse box. Contact the after-sales service.--------Disruption Possible cause SolutionAppliance not working, no display Plug not inserted Connect the appliance to the electricitymainsPower failure Check whether other kitchen appliancesare workingFuse defective Check in the fuse box whether the fusefor the appliance is in working orderOperating error Switch off the fuse for the appliance inthe fuse box and switch it on again afterabout 60 secondsAppliance cannot be started Appliance door is not quite closed Close appliance doorAppliance does not work, display doesnot respond. 0 appears in the displayChild lock activated Deactivate the child lock (refer to Childlock section)Appliance switches off on its own Safety shut-off: the appliance has notbeen operated for longer than 12 hoursConfirm the message with ™, switch offthe appliance and set it again.Appliance does not heat up, ° appearsin the displayAppliance is in demo mode Deactivate the demo mode in the basicsettingsThe appliance cannot be started, thedisplay shows an error messageThe water tank is empty Fill the water tankNo steam visible in the oven Steam above 100°C is invisible This is normalA lot of steam escapes at the top of thedoorAppliance is calibrating the boiling pointor is preheating or the heating mode hasbeen changedThis is normalThe appliance has not yet beencalibratedCalibrate the applianceA lot of steam escapes at the side of thedoorDoor seal soiled or loose Clean the door seal and insert it in thegrooveThere is a "pop" noise during cooking Cold/warm effect with frozen food,caused by the steamThis is normalThe appliance is not producing steamproperlyLimescale has formed in the appliance Start the descaling programmeError message "Exxx" If an error message is displayed, turn thefunction selector to 0; if the display goesout, there was a non-recurring problem.If the error occurs repeatedly or the dis-play remains on, please contact theafter-sales service and inform them ofthe error code.