8 Connect the mini-USB end of the power cable to the powereddevice mount.9 Place the navigation device onto the device mount.Removing the Device, Mount, and SuctionCupRemoving the Device from the Mount1 Grip the device by the top and bottom.2 Pull the bottom edge of the device toward you until it releasesfrom the magnet.Pulling the device straight toward you may cause the mountto release from the suction cup.Removing the Mount from the Suction Cup1 Turn the device mount to the right or left.2 Apply pressure until the socket on the mount releases theball on the suction cup.Removing the Suction Cup from the Windshield1 Flip the lever on the suction cup toward you.2 Pull the tab on the suction cup toward you.Purchasing Additional Maps1 Go to your device product page at (www.garmin.com).2 Click the Maps tab.3 Follow the on-screen instructions.Purchasing AccessoriesGo to garmin.com/accessories.TroubleshootingThe suction cup will not stay on mywindshield1 Clean the suction cup and windshield with rubbing alcohol.2 Dry with a clean, dry cloth.3 Mount the suction cup (Mounting and Powering the GarminDevice in Your Vehicle, page 1).The mount does not hold my device in placewhile I driveFor the best results, you should keep the vehicle mount cleanand position the device close to the suction cup.If the device shifts position while you are driving, you shouldcomplete these actions.• Remove the powered mount from the suction cup arm, andwipe the ball and socket with a cloth.Dust and other debris may reduce the friction in the ball andsocket joint and allow the joint to shift while you are driving.• Rotate the hinged arm toward the suction cup as far as yourwindshield angle allows.Positioning the device closer to the windshield reduces theeffect of jarring and vibration from the road.My device is not acquiring satellite signals• Verify the location services feature is enabled.• Take your device out of parking garages and away from tallbuildings and trees.• Remain stationary for several minutes.The device does not charge in my vehicle• Check the fuse in the vehicle power cable (Changing theFuse in the Vehicle Power Cable, page 25).• Verify the vehicle is turned on and is supplying power to thepower outlet.• Verify the interior temperature of the vehicle is within thecharging temperature range indicated in the specifications.• In the vehicle fuse box, verify the fuse for the vehicle poweroutlet is not broken.My battery does not stay charged for verylong• Decrease the screen brightness (Display Settings, page 21).• Shorten the display timeout (Display Settings, page 21).• Decrease the volume (Garmin®Overview, page 1).• Turn off the wi-fi radio when it is not in use (Connecting to aWireless Network, page 21).• Put the device in power saving mode when not in use(Turning the Device On or Off, page 1).• Keep your device away from extreme temperatures.• Do not leave your device in direct sunlight.My video recordings are blurry• Clean the camera lens (Cleaning the Camera Lens,page 23).• Clean the windshield in front of the camera.• Verify the area of the windshield in front of the camera iscleared by the windshield wipers, and move the device, ifnecessary.My memory card has degraded and needs tobe replacedAll microSD memory cards wear out after they are overwritten alarge number of times. Periodically formatting the card canextend the useful life and improve performance. Because thedash camera records continuously, you may need to replace thememory card periodically (Replacing the Dash Cam MemoryCard, page 4). Your device detects memory card errorsautomatically and alerts you when it is time to format or replaceyour memory card.You can take these actions to help extend the useful life of thememory card.• Format the memory card at least one time every six months(Formatting the Dash Cam Memory Card, page 4).• If the device displays a memory card error alert, first tryformatting the memory card (Formatting the Dash CamMemory Card, page 4) and then, if necessary, replace thememory card (Replacing the Dash Cam Memory Card,page 4).• Turn off the device when your vehicle is not in use.If your device is not connected to an ignition-switched vehiclepower outlet, you should turn off the device when yourvehicle is not in use to prevent the dash camera fromrecording unneeded footage.• Transfer saved video footage to a computer.The memory card lasts longer when more free space isavailable on the card.26 Troubleshooting