• Use a memory card with a higher storage capacity.Because higher-capacity memory cards are overwritten lessfrequently, they usually last longer.• Use a high-quality memory card with a speed rating of class10 or higher.• Purchase your replacement memory card from a high-qualitymanufacturer and a reputable vendor.My video recordings are choppy orincomplete• For the best camera and video results, use a high-qualitymemory card with a speed rating of class 10 or higher.A slower memory card may not record video quickly enough.• If you are viewing videos on your smartphone using awireless connection to the camera, try viewing them inanother location with less wireless interference, or trytransferring videos to the smartphone (Trimming andExporting a Video, page 4).• Transfer important recordings to a computer or smartphone,and format the memory card (Formatting the Dash CamMemory Card, page 4).• If the device displays a memory card error alert, first tryformatting the memory card (Formatting the Dash CamMemory Card, page 4) and then, if necessary, replace thememory card (Replacing the Dash Cam Memory Card,page 4).• Update your device to the latest software (Map and SoftwareUpdates, page 22).My device does not connect to my phone• Select Settings > Bluetooth.The Bluetooth option must be enabled.• Enable Bluetooth wireless technology on your phone andbring your phone within 10 m (33 ft.) of the device.• Verify your phone is compatible.Go to www.garmin.com/bluetooth for more information.• Complete the pairing process again.To repeat the pairing process, you must unpair your phoneand device (Deleting a Paired Bluetooth Device, page 17),and complete the pairing process (Live Services, Traffic, andSmartphone Features, page 15).Some smartphone features do not workIf you have paired your phone, but some smartphone featuresdo not work, you can take these actions to resolve the issue.• In the app store on your smartphone, update the GarminDrive app to the most recent version.• Verify the feature you want to use is enabled on your deviceor smartphone (Enabling or Disabling Bluetooth Features,page 15).Troubleshooting 27