Harman Kardon DVD 26/230 Service Manual

46 TRoUblEsHooTING GUIDETroubleshooting GuideSYMPTOM CAUSE SOLUTIONUnit does not turn on No AC Power• Check AC power plug and make certain any switched outlet is turned on.•Disc does not play Disc loaded improperly• load disc label-side up; align the disc with the guides and place it in its•proper position.Incorrect disc type• Check to see that disc is CD, CD-R, CD-RW, DivX, VCD, MP3, WMA, JPEG,•DVD-R, DVD-RW, DVD+R, DVD+RW (standard conforming), DVD-Audioor DVD-Video; other types will not play.Invalid Region Code• Use Region 2 or open Region (0) disc only.•Rating is above parental preset• Enter password to override or change rating settings.•No picture Intermittent connections• Check all video connections.•Wrong input• Check input selection of TV or receiver.•Progressive scan output selected• Use Progressive scan mode only with compatible TV. If needed, press the•Progressive Scan/Interlaced Button T to toggle to the correctmode.Video off feature active• Press• Video Off Button b to reactivate video circuitry (see page 43)• HDMI Output A is connected to a videodisplay that is not HDCP-compliant.The• HDMI Output A may not be used with video displays that are notHDCP-compliant. Unplug the cable and select another audio and videoconnection (see pages 31 through 32).No sound Intermittent connections• Check all audio connections.•Incorrect digital audio selection• Check digital audio settings.•DVD disc is in fast or slow mode• There is no audio playback on DVD discs during fast or slow modes.•surround receiver not compatible with 96kHz•PCM audioUse analog audio outputs.•DVD Audio disc is loaded without using•analog audio connectionUse• 6-Channel Audio Outputs B or Analog Audio Outputs 9.Picture is distorted or jumps during fastforward or reverse playMPEG-2 decoding• It is a normal artifact of DVD playback for pictures to jump or show some•distortion during rapid play.some remote buttons do not operateduring DVD play; prohibited symbolappears (see below)function not permitted at this time• With most discs, some functions are not permitted at certain times (e.g.,•Track skip) or at all (e.g., direct audio track selection).The osD menu is in a foreign language Incorrect osD language• Change the display language selection.•The symbol appears Requested function not available at this time• Certain functions may be disabled by the DVD itself during passages of a•disc.Picture is displayed in the wrong aspectratioIncorrect match of aspect ratio settingsto disc• Change aspect ratio settings.•Remote control inoperative Weak batteries• Change both batteries.•sensor is blocked• Clear path to sensor or use optional outboard remote sensor.•Disc will not copy to VCR Copy protection• Many DVDs are encoded with copy protection to prevent copying to VCR.•Password not accepted. Incorrect password being used or password•has been forgotten.stop play of disc. Press and hold the• Clear Button D until the displayblinks. This resets the password and all settings to their defaults.harman/kardonDVD 26 and 28/230 Service ManualPage 18 of 76