IBM 8874 - eServer xSeries MXE 460 Installation Manual

Contents

Software problemsv Follow the suggested actions in the order in which they are listed in the Action column until the problemis solved.v See the parts listing in the Problem Determination and Service Guide to determine which components arecustomer replaceable units (CRU) and which components are field replaceable units (FRU).v If an action step is preceded by “(Trained service technician only),” that step must be performed only by atrained service technician.Symptom ActionYou suspect a softwareproblem. 1. To determine whether the problem is caused by the software, make sure that:v The server has the minimum memory that is needed to use the software. Formemory requirements, see the information that comes with the software. Ifyou have just installed an adapter or memory, the server might have amemory-address conflict.v The software is designed to operate on the server.v Other software works on the server.v The software works on another server.2. If you received any error messages when using the software, see theinformation that comes with the software for a description of the messages andsuggested solutions to the problem.3. Contact your place of purchase of the software.Universal Serial Bus (USB) port device problemsv Follow the suggested actions in the order in which they are listed in the Action column until the problemis solved.v See the parts listing in the Problem Determination and Service Guide to determine which components arecustomer replaceable units (CRU) and which components are field replaceable units (FRU).v If an action step is preceded by “(Trained service technician only),” that step must be performed only by atrained service technician.Symptom ActionA USB device does not work. 1. Run USB diagnostics.2. Make sure that:v The correct USB device driver is installed.v The operating system supports USB devices.v A standard PS/2 ® keyboard or mouse is not connected to the server. If it is,a USB keyboard or mouse will not work during POST.3. Make sure that the USB configuration options are set correctly in theConfiguration/Setup Utility program menu (see the User’s Guide for moreinformation).4. If you are using a USB hub, disconnect the USB device from the hub andconnect it directly to the server.Video problemsSee “Monitor problems” on page 66.Chapter 6. Solving problems 73