IBM OPTIONS Zip 100MB IDE User Manual

5. If you are using Windows 95, be sure the system is runningin 32-bit (Protected) mode. To determine if your system isrunning in 32-bit mode, go to My Computer and selectProperties. Select the Performance tab and verify that FileSystem and Virtual Memory are listed as 32-bit. If yoursystem is running in 16-bit mode, refer to your operatingsystem documentation for information on converting to32-bit mode.Step 2: Preparing for the CallTo assist the technical support representative, have available as muchof the following information as possible:1. Option name2. Option number3. Proof of purchase4. Computer manufacturer, model, serial number (if IBM), andmanual5. Exact wording of the error message (if any)6. Description of the problem7. Hardware and software configuration information for your systemIf possible, be at your computer. Your technical support representativemight want to walk you through the problem during the call.Step 3: Placing the Call to IBMIf you call 90 days or more after the date of withdrawal or after yourwarranty has expired, you might be charged a fee.For the support telephone number and support hours by country, referto the following table or to the enclosed technical support insert. Ifthe number is not provided, contact your IBM reseller or IBMmarketing representative.Additional Technical Support ResourcesOnline technical support is available during the life of your product.Online assistance can be obtained through the Personal ComputingSupport Web site, the PSG Electronic Bulletin Board System, and theIBM Automated Fax System.Support 24 hours a day, 7 days a weekCanada 1-800-565-3344U.S.A. / Puerto Rico 1-800-772-2227Online Technical SupportIBM Personal Computing SupportWeb Sitehttp://www.pc.ibm.com/supportIBM PSG BBS 1-919-517-0001IBM Automated Fax System 1-800-426-33951-800-465-3299 (in Canada)3-12 Zip 100MB IDE Internal Drive User’s GuideAll manuals and user guides at all-guides.com