v Follow the suggested actions in the order in which they are listed in the Action column until the problemis solved.v See Chapter 3, “Parts listing, System x3200 Types 4362 and 4363,” on page 67 to determine whichcomponents are customer replaceable units (CRU) and which components are field replaceable units(FRU).v If an action step is preceded by “(Trained service technician only),” that step must be performed only by atrained service technician.Error code Description Action217-198-xxx Could not establish drive parameters. 1. Reseat the following components, depending onthe server model:v Hot-swap models:a. Hard disk driveb. SAS/SATA controllerv Simple-swap models:a. Hard disk driveb. Hard disk drive cable2. Replace the following components one at a time,depending on the server model, in the ordershown, restarting the server each time:v Hot-swap models:a. Hard disk driveb. Hard disk drive backplanec. SAS/SATA controllerv Simple-swap models:a. Hard disk driveb. Hard disk drive cable3. (Trained service technician only) Replace thesystem board.217-xxx-000 Failed fixed disk test. 1. Reseat hard disk drive 1.2. Replace hard disk drive 1.217-xxx-001 Failed fixed disk test. 1. Reseat hard disk drive 2.2. Replace hard disk drive 2.217-xxx-002 Failed fixed disk test. 1. Reseat hard disk drive 3.2. Replace hard disk drive 3.217-xxx-003 Failed fixed disk test. 1. Reseat hard disk drive 4.2. Replace hard disk drive 4.217-xxx-004 Failed fixed disk test. 1. Reseat hard disk drive 5.2. Replace hard disk drive 5.301-xxx-000 Failed keyboard test.Note: After installing a USB keyboard, youmight have to use the Configuration/SetupUtility program to enable keyboardlessoperation and prevent the POST errormessage 301 from being displayed duringstartup.1. Reseat the keyboard cable.2. Replace the following components one at a time,in the order shown, restarting the server eachtime:a. Keyboardb. (Trained service technician only) Systemboard50 System x3200 Types 4362 and 4363: Problem Determination and Service Guide
