Software problemsv Follow the suggested actions in the order in which they are listed in the Action column until the problem issolved.v See Chapter 5, “Parts listing, IBM System x3530 M4 Type 7160,” on page 265 to check if a component is aconsumable, structural, or FRU part.v If an action step is preceded by “(Trained technician only),” that step must be performed only by a trainedtechnician.Symptom ActionYou suspect a softwareproblem. 1. To determine whether the problem is caused by the software, make sure that:v The server has the minimum memory that is needed to use the software. Formemory requirements, see the information that comes with the software. Ifyou have just installed an adapter or memory, the server might have amemory-address conflict.v The software is designed to operate on the server.v Other software works on the server.v The software works on another server.2. If you received any error messages when using the software, see theinformation that comes with the software for a description of the messages andsuggested solutions to the problem.3. Contact the software vendor.Universal Serial Bus (USB) port problemsv Follow the suggested actions in the order in which they are listed in the Action column until the problem issolved.v See Chapter 5, “Parts listing, IBM System x3530 M4 Type 7160,” on page 265 to check if a component is aconsumable, structural, or FRU part.v If an action step is preceded by “(Trained technician only),” that step must be performed only by a trainedtechnician.Symptom ActionA USB device does not work. 1. Make sure that:v The correct USB device driver is installed.v The operating system supports USB devices.2. Make sure that the USB configuration options are set correctly in the Setuputility (see “Using the Setup utility” on page 75 for more information).3. If you are using a USB hub, disconnect the USB device from the hub andconnect it directly to the server.Chapter 4. Troubleshooting 257
