IBM ThinkCentre 8127 Hardware Maintenance Manual

Contents

v The MTM portion of the machine label is the 4-digit MT and 3-digitmodel, where model = ’CTO’ (Example: 1829-CTO). The PRODUCT IDportion of the machine label is the 4-digit MT and 3-digit CMV model(Example: 1829-W15).v The PEW record is the 4-digit MT and 3-digit model, where model =’CTO’ (Example: 1829-CTO).v eSupport will show both the CTO and CMV machine type models(Example: 1829-CTO and 1829-W15 will be found on the eSupport site.)v The HMM will have the 4-digit MT and 3-digit CTO model only(Example: 1829-CTO). Again, CMVs are custom models and are notfound in the HMM.General Announce Variant (GAV)This is a standard model (fixed configuration). GAVs are announced andoffered to all customers. The MTM portion of the machine label is a 4-digitMT and 3-digit model, where model = a “fixed model number”, not ’CTO’(Example: 1829-F1U). Also, PEW, eSupport, and the HMM will list theseproducts under the same fixed model number.FRU Identification for CTO, CMV, and GAV productsThere are three information resources to identify which FRUs are used to supportCTO, CMV, and GAV products. These sources are PEW, eSupport, and the HMM.Using PEWv PEW is the primary source for identifying FRU part numbers and FRUdescriptions for the key commodities for CTO, CMV and GAV products at a MT- serial number level. An example of key commodities are hard disk drives,system boards, microprocessors, Liquid Crystal Displays (LCDs), and memory.v Remember, All CTO and CMV products are loaded in PEW under the 4-digitMT and 3-digit model, where model = ’CTO’ (Example: 1829-CTO). GAVs areloaded in PEW under the 4-digit MT and 3-digit model, where model = a “fixedmodel number”, not ’CTO’ (Example: 1829-F1U).v PEW can be accessed at the following Web site:http://w3-3.ibm.com/pc/entitleClick on MACHINE LOOKUP, followed by WARRANTY INFORMATION. Inputthe MT and Serial number and the list of key commodities will be returned inthe PEW record under COMPONENT INFORMATION.v Business Partners using Eclaim will access PEW when performing EntitlementLookup. Business Partners will enter Loc ID, MT and Serial, and the keycommodities will be returned in the Eclaim record under SYSTEM DETAILS.v Authorized IBM Business Partners can access Eclaim at the following Web site:http://wca.eclaim.comUsing eSupportFor Key Commodities (Examples - hard disk drive, system board,microprocessor, LCD, and memory)v eSupport can be used to view the list of key commodities built in a particularmachine serial (this is the same record found in PEW).v eSupport can be accessed at the following Web site:http://www.ibm.com/pc/supportv To view the key commodities, click on PARTS INFORMATION, then PARTSLOOKUP. Type in the model type and serial number. The key commodities willbe returned in the eSupport record under PARTS SHIPPED WITH YOURSYSTEM.Chapter 1. About this manual 3