IBM eServer 250 xSeries User Reference Manual

Also see for eServer 250 xSeries: Installation guide

Contents

Chapter 6. Solving problems 113Starting the diagnostic programsYou can press F1 while running the diagnostic programs to obtain Help information.You also can press F1 from within a help screen to obtain online documentation fromwhich you can select different categories. To exit Help and return to where you left off,press Esc.To start the diagnostic programs:1. Turn on the server and watch the screen.Note: To run the diagnostic programs, you must start the server with the highestlevel password that is set. That is, if an administrator password is set, youmust enter the administrator password, not the power-on password, torun the diagnostic programs.2. When the message F2 for Diagnostics appears, press F2.3. Type in the appropriate password; then, press Enter.4. Select either Extended or Basic from the top of the screen.5. When the Diagnostic Programs screen appears, select the test you want to runfrom the list that appears; then, follow the instructions on the screen.Notes:a. If the server stops during testing and you cannot continue, restart the serverand try running the diagnostic programs again. If the problem persists, callfor service.b. The keyboard and mouse (pointing device) tests assume that a keyboard andmouse are attached to the server.c. If you run the diagnostic programs with no mouse attached to your server,you will not be able to navigate between test categories using the Next Catand Prev Cat buttons. All other functions provided by mouse-selectablebuttons are also available using the function keys.d. The regular mouse test cannot test a USB mouse.e. You can view server configuration information (such as system configuration,memory contents, interrupt request (IRQ) use, direct memory access (DMA)use, device drivers, and so on) by selecting Hardware Info from the top of thescreen.When the tests have completed, you can view the Test Log by selecting Utility fromthe top of the screen.If the hardware checks out OK but the problem persists during normal serveroperations, a software error might be the cause. If you suspect a software problem,refer to the information that comes with the software package.Viewing the test logThe test log will not contain any information until after the diagnostic program hasrun.Note: If you already are running the diagnostic programs, begin with step 3 on page114.To view the test log:1. Turn on the server and watch the screen.If the server is on, shut down your operating system and restart the server.