IBM xSeries 235 User Manual

Also see for 8671 - Eserver xSeries 235: Maintenance and troubleshooting guide

Contents

During the warranty period, IBM or your reseller, if approved by IBM to providewarranty service, provides without charge certain types of repair and exchangeservice to keep Machines in, or restore them to, conformance with theirSpecifications. IBM or your reseller will inform you of the available types of servicefor a Machine based on its country of installation. At its discretion, IBM or yourreseller will 1) either repair or exchange the failing Machine and 2) provide theservice either at your location or a service center. IBM or your reseller will alsomanage and install selected engineering changes that apply to the Machine.Some parts of IBM Machines are designated as Customer Replaceable Units(called “CRUs”), e.g., keyboards, memory, or hard disk drives. IBM ships CRUs toyou for replacement by you. You must return all defective CRUs to IBM within 30days of your receipt of the replacement CRU. You are responsible for downloadingdesignated Machine Code and Licensed Internal Code updates from an IBMInternet Web site or from other electronic media, and following the instructions thatIBM provides.When warranty service involves the exchange of a Machine or part, the item IBM oryour reseller replaces becomes its property and the replacement becomes yours.You represent that all removed items are genuine and unaltered. The replacementmay not be new, but will be in good working order and at least functionallyequivalent to the item replaced. The replacement assumes the warranty servicestatus of the replaced item. Many features, conversions, or upgrades involve theremoval of parts and their return to IBM. A part that replaces a removed part willassume the warranty service status of the removed part.Before IBM or your reseller exchanges a Machine or part, you agree to remove allfeatures, parts, options, alterations, and attachments not under warranty service.You also agree to1. ensure that the Machine is free of any legal obligations or restrictions thatprevent its exchange;2. obtain authorization from the owner to have IBM or your reseller service aMachine that you do not own; and3. where applicable, before service is provided:a. follow the problem determination, problem analysis, and service requestprocedures that IBM or your reseller provides;b. secure all programs, data, and funds contained in a Machine;c. provide IBM or your reseller with sufficient, free, and safe access to yourfacilities to permit them to fulfill their obligations; andd. inform IBM or your reseller of changes in a Machine’s location.IBM is responsible for loss of, or damage to, your Machine while it is 1) in IBM’spossession or 2) in transit in those cases where IBM is responsible for thetransportation charges.Neither IBM nor your reseller is responsible for any of your confidential, proprietaryor personal information contained in a Machine which you return to IBM or yourreseller for any reason. You should remove all such information from the Machineprior to its return.Limitation of Liability: Circumstances may arise where, because of a default onIBM’s part or other liability, you are entitled to recover damages from IBM. In eachsuch instance, regardless of the basis on which you are entitled to claim damagesfrom IBM (including fundamental breach, negligence, misrepresentation, or otherAppendix B. Warranty information 35