 Appendix H: Technical SupportPET-7000 DIO User Manual, May 2009, V1.00, EMH-013-10----------156Appendix H: Technical SupportShould you encounter problems while using your EPT-7000 series module, and are unable tofind the help you need in this manual or on our website, please contact ICP DAS ProductSupport.Email: service@icpdas.comWebsite: http://www.icpdas.com/service/support.htmWhen requesting technical support, be prepared to provide the following information about yoursystem:1. Module name and serial number: The serial number can be found printed on the barcodelabel attached to the cover of the module.2. Firmware and OS version: See Section 3.1 Overview for information regarding thecommand used to identify the firmware/OS version.3. Host configuration: Host type and operating system (if needed).4. If the problem is reproducible, please give full details describing the procedure used toreproduce the problem.5. Specific error messages displayed. If a dialog box with an error message is displayed, pleaseinclude the full text of the dialog box, including the text in the title bar.6. If the problem involves other programs or hardware devices, please describe the details ofthe problem in full.7. Any comments and suggestions related to the problem are welcome.ICP DAS will reply to your request by email within three business days.

INTRODUCTION

F EATURES

S PECIFICATIONS

M ODULE S ELECTION

V IEW OF THE PET-7000

Table 1-2 LED Indicators

PET-7000 INSTALLATION

Connecting the Hardware

Ethernet cable wiring

Table 1-4 RJ-45 Wiring Standards

I/O WIRING CONNECTION

S OFTWARE & D OCUMENT INFORMATION

U PDATE I NFORMATION

CONFIGURING THE PET-7000

L OAD F ACTORY D EFAULT

WEB CONFIGURATION

O VERVIEW

C ONFIGURATION

Basic Settings

Table 3-2 Basic Settings

Table 3-3 Load All Setup Default Table

Module I/O settings

A UTHENTICATION

IP filter Settings

Web Editing

Table 3-4 Input or Holding Data Types

Web HMI

Table 3-6 Main Web HMI Page - Table 2

I/O P AIR C ONNECTION

M ORE I NFORMATION

HOW TO ACCESS THE PET-7000

U SING THE M ODBUS PROTOCOL

Function Codes Supported

I/O PAIR CONNECTION

SOFTWARE DEVELOPMENT APPLICATION

LabVIEW

OPC SERVER

P ROCEDURE FOR USING THE OPC SERVER

SCADA

C ITECT

iFix

TROUBLESHOOTING AND TECHNICAL SUPPORT

APPENDIX A: DIMENSIONS

APPENDIX B: MINIOS7 UTILITY

APPENDIX C: MODBUS REGISTER TABLES

APPENDIX E: JAVA INSTALLATION

APPENDIX F: FRAME GROUND

APPENDIX G: NODE INFORMATION AREA

APPENDIX H: TECHNICAL SUPPORT

ICP DAS USA PET-7060 User Manual

PET-7000 Series

PET-7060

PET-7067