 Chapter 9 Troubleshooting and Technical SupportPET-7000 DIO User Manual, May 2009, V1.00, EMH-013-10----------949. Troubleshooting and Technical SupportThis chapter discusses methods of quickly diagnosing and fixing problems or errorswithout having to contact ICP DAS.When troubleshooting the following problems, please make sure that the module isswitched on, and confirm that the physical connections are correct (power cable, networkcable and serial cable)Note that some unexplained errors might be caused by duplicate IP addresses on theNetwork. Make sure that the IP address of your module is unique.Table 9-1 TroubleshootingSymptom/Problem Possible cause SolutionThe RUN LED doesn’t light Internal power has failed Return the module forrepair.The RUN LED indicator isON (light), but not flashing.The module has possiblycrashed.Reboot the moduleThe IP/Mask/Gatewayaddress isn’t within the IPaddress range of the LAN.Change theIP/Mask/Gateway addressto match the LAN, or askthe MIS administrator forassistance.The IP address hasrestricted by the IP filtersettingsCheck the IP filter settingusing the Webconfiguration.Cannot communicate viathe Ethernet port, but theET-7000 is still operating.There are more than 30TCP/IP connections.Reboot the module.Able to explore the webpage through port 80 usinga web browser, but the WebHMI and Modbus/TCPprogram cannot access themodule through port 502.Port 502 has been restrictedby the firewall.Consult your MISadministrator for assistance.The Web HMI andModbus/TCP program canThe Port 502 has restrictedby the firewall.Consult your MISadministrator for assistance.

INTRODUCTION

F EATURES

S PECIFICATIONS

M ODULE S ELECTION

V IEW OF THE PET-7000

Table 1-2 LED Indicators

PET-7000 INSTALLATION

Connecting the Hardware

Ethernet cable wiring

Table 1-4 RJ-45 Wiring Standards

I/O WIRING CONNECTION

S OFTWARE & D OCUMENT INFORMATION

U PDATE I NFORMATION

CONFIGURING THE PET-7000

L OAD F ACTORY D EFAULT

WEB CONFIGURATION

O VERVIEW

C ONFIGURATION

Basic Settings

Table 3-2 Basic Settings

Table 3-3 Load All Setup Default Table

Module I/O settings

A UTHENTICATION

IP filter Settings

Web Editing

Table 3-4 Input or Holding Data Types

Web HMI

Table 3-6 Main Web HMI Page - Table 2

I/O P AIR C ONNECTION

M ORE I NFORMATION

HOW TO ACCESS THE PET-7000

U SING THE M ODBUS PROTOCOL

Function Codes Supported

I/O PAIR CONNECTION

SOFTWARE DEVELOPMENT APPLICATION

LabVIEW

OPC SERVER

P ROCEDURE FOR USING THE OPC SERVER

SCADA

C ITECT

iFix

TROUBLESHOOTING AND TECHNICAL SUPPORT

APPENDIX A: DIMENSIONS

APPENDIX B: MINIOS7 UTILITY

APPENDIX C: MODBUS REGISTER TABLES

APPENDIX E: JAVA INSTALLATION

APPENDIX F: FRAME GROUND

APPENDIX G: NODE INFORMATION AREA

APPENDIX H: TECHNICAL SUPPORT

ICP DAS USA PET-7060 User Manual

PET-7000 Series

PET-7060

PET-7067