Jacuzzi Premium J-325 Troubleshooting Manual

Also see for Premium J-315: Owner's manual Manual Instructions for preinstallation Instructions for preinstallation Owner's manual

Contents

Jacuzzi Premium J-325 Troubleshooting Manual Manual pdf 10 page image

101.8 Satisfying The CustomerMost customers do not care what work you have done or what parts youhave replaced, but they always care whether or not their problem goes away.When you are done, show them that their problem is gone. If they ask how youdid it, take a few minutes to explain. Show them the bad part(s) and explain orshow why it is bad.•••Develop the habit of examining the hot tub’s you service. Compliment customers on the thingsthey are doing right. Tell them how their care and attention can stop trouble before it starts.Mention if you noticed any adverse conditions, especially if the hot tub is under warranty or con-tract, that could lead to failure. Can the customer correct the problem? Would they like you to correctit? Can you recommend someone? Would they like an estimate?Think of yourself and the customer as a “team” trying to keep the product up and running as cost-effective and time-effi cient as possible. That’s good for the customer, and it’s good for your busi-ness.