Jacuzzi Premium J-325 Troubleshooting Manual

Also see for Premium J-315: Owner's manual Manual Instructions for preinstallation Instructions for preinstallation Owner's manual

Contents

Jacuzzi Premium J-325 Troubleshooting Manual Manual pdf 9 page image

91.6 Before Calling Technical SupportMake sure you have followed the STA and fi lled out a “Troubleshooting Data Col-lection Form” (see example on page 61). Have the STA manual and the Trouble-shooting Data Worksheet near the telephone. Technical Support can help youbest if these things become the communications tools for the phone call.1.7 Before Leaving The CustomerEven if you don’t have to fi ll out a Troubleshooting Data Collection Form, please do so. If this is a war-ranty repair, the information will be needed when your offi ce fi lls out the “Returned Goods/Labor Tag”.In any case, it will help you spot trouble before it happens. Pumps burn up if voltage at the hot tub istoo low. Circuit breakers trip if heaters and motors draw too much current (Amps). Wires overheat andconnections burn if wire size is too small or push-on connectors are loose. Call backs cause cost ofservice to increase!9.••10.•11.•12.13.14.Make professional repairs.Putting bondo, underwater epoxy, silicone or any other product to fi x cracked or leaking plumbingwill not adequately correct the problem and will most likely result in a return visit. Replace the com-ponent or come back and do it for free!Make repairs look as good as or better then when you started.Make sure you leave the customer’s home as clean as you found it.Most customers don’t mind if you are having lunch in their backyard, as long as you remove theevidence! Make sure to pick up any trash that you may have generated through repairs as well asbreak times, lunch, etc.Leave a work order with the customer explaining what you found to be the problem and how youcorrected it.Make sure the customer understands the work order.Suggest to the customer any improvements they can make in maintaining their spa.Recommend replacement fi lters or a new cover if there is a need for one. A spa vac is an easy sellonce you demonstrate it to the customer.Always carry a box of fi lters and a box of the basic chemicals; once you have fi nished the service,politely ask if they need any chemicals or a new fi lter. Drop off chemicals in a sealed box if theyhave ordered them when they made their service appointment.