Jandy ePump Series Installation And Operation Manual

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Jandy ePump Series Installation And Operation Manual Manual pdf 17 page image

Section 6. Troubleshooting and RepairTo order or purchase parts for Jandy Pro Series pumps, contact your nearest Zodiac® dealer. If the Zodiac dealercannot supply you with what you need, contact Zodiac technical support at 1.800.822.7933, or send an e-mail messageto productsupport@zodiac.com.6.1 TroubleshootingSymptom Possible Cause/SolutionThe cleaning/circulating system isnot operating correctly.Verify that skimmer baskets, pump basket and other screens are clean. Clean asnecessary.Check filter and clean as necessary.Check valve positions. Adjust as necessary.NOTE Multiple pieces of equipment operating at one time (for example, waterfalls, spajets, and surface returns) will affect the proper operation of the cleaning system.Check the cleaning system manual to ensure that the system is adjusted according to themanufacturer's recommendations.Bubbles are present in the pumpbasket.Air is in the system. Check the pool or spa water level to ensure that it is at the proper leveland air is not being drawn into the suction piping. If the water is at the normal level, turn offthe pump. Turn the lid's locking ring counter-clockwise until 'START' aligns with the ports.Remove the lid and check for debris around the lid seal seat OR improper installation ofthe lid seal, as either condition will allow air to leak into the system. Clean the lid seal andreplace it on the lid. Replace the lid on the pump housing. Align 'START' with the ports andturn the locking ring clockwise until 'LOCKED' aligns with the ports. Hand-tighten the lid tomake an air-tight seal. Do not use any tools to tighten the lid. Turn the pump back on.Air leaks are still present. Check the suction side piping union. While the pump is running, try to tighten the union. Ifthis does not stop the air leak, turn off the pump. Loosen both unions and slide the pumpout of the way. Remove, clean, and inspect the union o-rings for excessive wear. Replacethe o-ring if it is cracked, brittle, or badly flattened.Reposition the pump next to the piping and secure the union nuts to the pump.There is no air in the system, butthe pressure is still low.It is possible that debris is caught in the pump impeller. The pump impeller moves thewater, and the vanes in the impeller can become blocked with debris. See Section6.2, Service Technician Maintenance, 6.2.1, Blocked Impeller, in this manual for moreinformation.There is no debris blocking theimpeller and the pressure is stilllow.The pump impeller and diffuser are showing signs of normal wear. Have a qualified servicetechnician check the impeller and diffuser and replace as necessary.If the pump is part of a relatively new installation, it could be an electrical problem. Contacta qualified service technician. Have the technician check for loose electrical connectionsand check the voltage at the pump motor while it is in operation. The voltage must be within10% of the motor's data plate rating. If the voltage is not within 10%, contact a qualifiedelectrician and/or the local power service provider.Pump seal is leaking air. Have a qualified service technician replace the seal.The pump is leaking water betweenthe motor and pump body.This is caused by a damaged or failed mechanical seal. Replace the seal. See Section 6.2,Service Technician Maintenance, 6.2.3, Mechanical Seal Replacement, in this manual.The pump gets hot and shuts offperiodically.Make sure that there is adequate room around the motor to circulate air and keep themotor cool. Have a qualified electrician check for loose connections and check the voltageat the pump motor while it is in operation. The voltage must be within 10% of the motor'sdata plate rating. If the voltage is not within 10%, contact a qualified electrician and/or thelocal power service provider.Page 17Jandy ® Pro Series ePump™ Series Pump | Installation and Operation ManualENGLISH