Chapter 7137www.javad.comTROUBLESHOOTINGThis chapter will help you diagnose and solve some common problems you may encounter withyour receiver.Warning: Do not attempt to repair equipment yourself. Doing so will void your warranty and may damage thehardware.7.1. Check This First!Before contacting JAVAD GNSS support, check the following:• Check all external receiver connections carefully to ensure correct and secure connections.Double check for worn or defective cables.• Check all power sources for drained batteries or incorrectly connected cables.• Check that the most current software is downloaded onto the computer and that the mostcurrent firmware is loaded into the receiver. Check the JAVAD GNSS website for thelatest updates.• If connecting via Bluetooth®, check that the port used for connection is in Commandmode.Then, try the following:• Reset the receiver using TriVU: ToolsReset Receiver (Figure 7-1):Figure 7-1. Tools->Reset receiver• Restore default settings using TriVU (ConfigurationReceiver, then click Set allparameters to defaults).
