21■ On some models, has a delay start Self-Clean cyclebeen set?See “Self-Cleaning Cycle” section.■ Has a delay start been set?See “Cook & Hold” section.■ Is the oven temperature above 400°F (205°C)?Let the oven cool before using the self-clean cycle.Oven cooking results not what expected■ Is the range level?Level the range. See the Installation Instructions.■ Is the proper temperature set?Double-check the recipe in a reliable cookbook.■ Is the proper oven temperature calibration set?See “Oven Temperature Control” section.■ Was the oven preheated?See “Baking” section.■ Is the proper bakeware being used?See “Bakeware” section.■ Are the racks positioned properly?See “Positioning Racks and Bakeware” section.■ Is there proper air circulation around bakeware?See “Positioning Racks and Bakeware” section.■ Is the batter evenly distributed in the pan?Check that batter is level in the pan.■ Is the proper length of time being used?Adjust cooking time.■ Has the oven door been opened while cooking?Oven peeking releases oven heat and can result in longercooking times.■ Are baked items too brown on the bottom?Move rack to higher position in the oven.■ Are pie crust edges browning early?Use aluminum foil to cover the edge of the crust and/orreduce baking temperature.ASSISTANCE OR SERVICEBefore calling for assistance or service, please check“Troubleshooting.” It may save you the cost of a service call. Ifyou still need help, follow the instructions below.When calling, please know the purchase date and the completemodel and serial number of your appliance. This information willhelp us to better respond to your request.In the U.S.A.If the problem is not due to one of the items listed in the“Troubleshooting” section…Call the dealer from whom your appliance was purchased, or callJenn-Air at 1-800-JENNAIR (1-800-536-6247) to locate anauthorized service company. When calling, please know thepurchase date and the complete model and serial number of yourappliance. Be sure to retain proof of purchase to verify warrantystatus.If the dealer or service company cannot resolve your problem,write to:Jenn-Air Brand Home AppliancesCustomer eXperience Center553 Benson RoadBenton Harbor, MI 49022-2692Web address: www.jennair.comOr call: 1-800-JENNAIR (1-800-536-6247).U.S. customers using TTY for deaf, hearing impaired or speechimpaired, call: 1-800-688-2080 (Monday - Friday, 8:00 a.m. -8:00 p.m. Eastern Time).NOTE: When writing or calling about a service problem, pleaseinclude the following information:1. Your name, address and daytime telephone number.2. Appliance model number and serial number.3. Name and address of your dealer or servicer.4. A clear description of the problem you are having.5. Proof of purchase (sales receipt).User’s guides, service manuals and parts information areavailable from Jenn-Air Brand Home Appliances, CustomereXperience Center.AccessoriesStainless Steel Cleaner and Polish(stainless steel models)Order Part Number 31462All-Purpose Appliance CleanerOrder Part Number 31682Gas Grate and Drip Pan CleanerOrder Part Number 31617In CanadaIf the problem is not due to one of the items listed in the“Troubleshooting” section…Call the dealer from whom your appliance was purchased, or callJenn-Air at 1-800-807-6777 to locate an authorized servicecompany. When calling, please know the purchase date and thecomplete model and serial number of your appliance. Be sure toretain proof of purchase to verify warranty status.If the dealer or service company cannot resolve your problem,write to:Jenn-Air Brand Home AppliancesCustomer Interaction Centre1901 Minnesota CourtMississauga, ON L5N 3A7Web address: www.jennair.caOr call: 1-800-807-6777.NOTE: When writing or calling about a service problem, pleaseinclude the following information:1. Your name, address and daytime telephone number.2. Appliance model number and serial number.3. Name and address of your dealer or servicer.4. A clear description of the problem you are having.5. Proof of purchase (sales receipt).User’s guides, service manuals and parts information areavailable from Jenn-Air Brand Home Appliances, CustomerInteraction Centre.