13ASSISTANCE OR SERVICEWhen calling for assistance or service, please know the purchasedate and the complete model and serial number of yourappliance. This information will help us to better respond to yourrequest.If you need replacement partsIf you need to order replacement parts, we recommend that youuse only factory specified parts. Factory specified parts will fitright and work right because they are made with the sameprecision used to build every new appliance.To locate factory specified parts replacement parts in your area,call us or your nearest designated service center.In the U.S.A.Call the dealer from whom your appliance was purchased, or callJenn-Air at 1-800-688-1100 to locate an authorized servicecompany. When calling, please know the purchase date and thecomplete model and serial number of your appliance. Be sure toretain proof of purchase to verify warranty status.If the dealer or service company cannot resolve your problem,write to:Jenn-Air Brand Home AppliancesCustomer eXperience Center553 Benson RoadBenton Harbor, MI 49022-2692Web address: www.jennair.comOr call: 1-800-688-1100.U.S. customers using TTY for deaf, hearing impaired or speechimpaired, call: 1-800-688-2080 (Monday - Friday, 8:00 a.m. -8:00 p.m. Eastern Time).NOTE: When writing or calling about a service problem, pleaseinclude the following information:1. Your name, address and daytime telephone number.2. Appliance model number and serial number.3. Name and address of your dealer or servicer.4. A clear description of the problem you are having.5. Proof of purchase (sales receipt).User’s guides, service manuals and parts information areavailable from Jenn-Air Brand Home Appliances, CustomereXperience Center.AccessoriesCharcoal Filter Kit(for non-vented installations only)Order Part Number W10158163In CanadaCall the dealer from whom your appliance was purchased, or callJenn-Air at 1-800-807-6777 to locate an authorized servicecompany. When calling, please know the purchase date and thecomplete model and serial number of your appliance. Be sure toretain proof of purchase to verify warranty status.If the dealer or service company cannot resolve your problem,write to:Jenn-Air Brand Home AppliancesCustomer Interaction Centre1901 Minnesota CourtMississauga, ON L5N 3A7Web address: www.jennair.caOr call: 1-800-807-6777.NOTE: When writing or calling about a service problem, pleaseinclude the following information:1. Your name, address and daytime telephone number.2. Appliance model number and serial number.3. Name and address of your dealer or servicer.4. A clear description of the problem you are having.5. Proof of purchase (sales receipt).User’s guides, service manuals and parts information areavailable from Jenn-Air Brand Home Appliances, CustomerInteraction Centre.