9ASSISTANCE OR SERVICEBefore calling for assistance or service, please check“Troubleshooting.” It may save you the cost of a service call. Ifyou still need help, follow the instructions below.When calling, please know the purchase date and the completemodel and serial number of your appliance. This information willhelp us to better respond to your request.In the U.S.A.If the problem is not due to one of the items listed in the“Troubleshooting” section…Call the dealer from whom your appliance was purchased, or callJenn-Air at 1-800-688-1100 to locate an authorized servicecompany. When calling, please know the purchase date and thecomplete model and serial number of your appliance. Be sure toretain proof of purchase to verify warranty status.If the dealer or service company cannot resolve your problem,write to:Jenn-Air Brand Home AppliancesCustomer eXperience Center553 Benson RoadBenton Harbor, MI 49022-2692Web address: www.jennair.comOr call: 1-800-688-1100U.S. customers using TTY for deaf, hearing impaired or speechimpaired, call: 1-800-688-2080.NOTE: When writing or calling about a service problem, pleaseinclude the following information:1. Your name, address and daytime telephone number.2. Appliance model number and serial number.3. Name and address of your dealer or servicer.4. A clear description of the problem you are having.5. Proof of purchase (sales receipt).User’s guides, service manuals and parts information areavailable from Jenn-Air Brand Home Appliances, CustomereXperience Center.AccessoriesStainless Steel Cleaner and PolishOrder Part Number 31462All-Purpose Appliance CleanerOrder Part Number 31682Cooktop CleanerOrder Part Number 31464Cooktop ScraperOrder Part Number WA906BIn CanadaIf the problem is not due to one of the items listed in the“Troubleshooting” section…Call the dealer from whom your appliance was purchased, or callJenn-Air at 1-800-807-6777 to locate an authorized servicecompany. When calling, please know the purchase date and thecomplete model and serial number of your appliance. Be sure toretain proof of purchase to verify warranty status.If the dealer or service company cannot resolve your problem,write to:Jenn-Air Brand Home AppliancesCustomer eXperience Centre1901 Minnesota CourtMississauga, ON L5N 3A7Web address: www.jennair.caOr call: 1-800-807-6777.NOTE: When writing or calling about a service problem, pleaseinclude the following information:1. Your name, address and daytime telephone number.2. Appliance model number and serial number.3. Name and address of your dealer or servicer.4. A clear description of the problem you are having.5. Proof of purchase (sales receipt).User’s guides, service manuals and parts information areavailable from Jenn-Air Brand Home Appliances, CustomereXperience Centre.