Keebox IPC1000W User Manual
Also see for IPC1000W: Quick installation guide
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Contents
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Troubleshooting93Troubleshooting1. The Power LED and Ethernet Activity LED do not light up.The power supply or camera might be faulty. Check that the connection to both the power source and the terminal on the back of the camera aresecure and that you are using the provided power supply. If the camera is otherwise functioning correctly, the LEDs might have been disabled in theconfiguration. See the section of this guide on Configuration of System settings.2. The camera can’t be accessed or access is slowThere might be a problem with the network cable. To confirm that the cables are working, ping the address of a known device on the network. Ifthe cabling is OK and your network is reachable, you should receive a reply similar to the following (…bytes = 32 time = 2 ms).Another possible problem may be that the network device such as a hub or switch utilized by the Network Camera is not functioning properly.Please confirm the power for the devices are well connected and functioning properly.3. The camera can be accessed locally but not remotelyThis might be caused by a firewall. Check the Internet firewall with your system administrator. The firewall may need to have some settings changedin order for the Network Camera to be accessible outside your local LAN. For more information, please refer to the section about installing yourcamera behind a router.Make sure that the Network Camera isn’t conflicting with any Web server you may have running on your network.The default router setting might be a possible reason. Check that the configuration of the router settings allow the Network Camera to be accessedoutside your local LAN.4. White vertical lines appear on the image from the cameraIt could be that the CMOS sensor (a square panel situated behind the lens that measures the light signals and changes it into a digital format soyour computer can present it into an image that you are familiar with) has become overloaded when it has been exposed to bright lights such asdirect exposure to sunlight or halogen lights. Reposition the Network Camera into a more shaded area immediately as prolonged exposure tobright lights will damage the CMOS sensor. |
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