22 Installing the routerIf you are able to access the WAN, your initial router setup is complete. Refer to theUser’s Guide for information on setting up advanced features.Should the ping test fail, check to make sure you entered the correct IP address andinterface for the default gateway on the Configure > Router > Routes page. If theyappear to be correct, compare the settings on the Configure > Interfaces > T1 Port 1page with your configuration worksheet, and—if necessary—with the originalconnection specifications from your WAN service provider or networkadministrator. You should also verify the cable connection by checking to see thatthe WAN STAT LED on the front panel is green.If all else fails...resetShould you encounter unexpected behavior after configuring the Kentrox router,and you are unable to determine the cause, you can reset the router to its factorydefault configuration.To do this, either hold in the reset button on the router’s back panel for 12 seconds,or go to the Configure > System > System Restart page in the interface and click the“reset to factory defaults” check box. The reset button is recessed to preventaccidental resets, so you will need a small pointed object, such as a pen or paper clipend.Additional troubleshooting information and documentation can be found on theseKentrox web pages: www.kentrox.com/support and www.kentrox.com/Q-Series. Alist of factory default values is provided in the Q-Series User’s Guide.