30frequently asked questionsIf a problem does occur, it may often be due to something very minor. The following Q & A may beable to resolve the issue.questions answersWhy doesn’t the food seem tocook?Check that:• the cooking time has been set.• the door is closed.• the mains socket is not overloaded causing the fuse to blow.Why does the food seemundercooked or overcooked?Check that:• the correct cooking time has been set.• the correct power setting has been used.How can I stop eggs from popping? When you bake or poach eggs in the microwave, the yolk cansometimes pop as steam builds up inside it. You can stop the eggfrom popping by piercing the yolk with a toothpick before cooking.Never cook eggs that are still in their shells.Why is it so important that I allowstanding time after cooking?With microwave cooking, many foods build up enough heat insidethem to continue cooking even after they’ve been taken out ofthe microwave. For a short time after cooking the heated productwill continue to cook, leaving products to stand will allow for evencooking and heat distribution.Why does my microwavesometimes take longer to cook thanit says in the recipe?First check that the microwave was set just as the recipe said.Cooking times and heat settings are suggestions to helpprevent overcooking but differences in the weight, size, shapeand starting temperature of food will all affect how long it takesto cook – just as it does with a conventional oven. Use yourjudgement along with the recipe to check whether the food hasbeen cooked properly.Why do I get condensation on theinside of the door?Condensation is perfectly normal, especially when you arecooking food with a high moisture content such as potatoes.Does the microwave energy getthrough the window on the door?No. The door has a special metal screen with holes that lets yousee inside but stops microwave energy from getting out.Steam comes out of the side of thedoor and vents. Can microwaveenergy get out too?No. The door and vents are carefully designed to let steam outduring cooking but keep microwave energy in.What happens if the microwave isswitched on while the microwave isempty?The microwave will be damaged. Do not switch the microwaveon when there’s nothing inside the microwave. It is a good ideato keep a cup of water in the microwave just in case someoneaccidentally starts the microwave.Why doesn’t the microwave’s lightilluminate?Open the door. If the light does not illuminate, the bulb hasprobably blown. Call a qualified technician – do not try to changethe bulb yourself.There are sparks inside themicrowave when I use themicrowave. Will this cause anydamage?Yes. Make sure that you are not using any metal utensils and thatyour containers don’t have a metal trim. You must not use metalin your microwave when you cook (except aluminium foil).Light is showing through the ventsand door. Does this mean themicrowave energy can escape?No. It is normal for the light to be visible and is nothing to beconcerned about.Why do I get interference onmy TV and radio when I use themicrowave?Microwaves use radio waves similar to those received by TVsand radios. You can lessen the interference by moving yourmicrowave further away from the TV or radio.K30CSS13_IB_RC_131126_Zell.indd 30 26/11/13 2:35 PM