20Symptom RemedyCD / USB / iPod“NO DISC” Insert a playable disc into the loading slot.“TOC ERROR” Make sure the disc is clean and inserted properly.“PLEASE EJECT” Reset the unit. If this does not solve the problem, consultyour nearest service center.“READ ERROR” Copy the files and folders onto the USB device again. If thisdoes not solve the problem, reset the USB device or useanother USB device.“NO DEVICE” Connect a USB device, and change the source to USB again.“COPY PRO” A copy-protected file is played.“NA DEVICE” Connect a supported USB device, and check theconnections.“NO MUSIC” Connect a USB device that contains playable audio files.“iPod ERROR” • Reconnect the iPod.• Reset the iPod.ANDROID• Sound cannot be heardduring playback.• Sound output onlyfrom the Androiddevice.• Reconnect the Android device.• If in [HAND MODE], launch any media playerapplication on the Android device and start playback.• If in [HAND MODE], relaunch the current media playerapplication or use another media player application.• Restart the Android device.• If this does not solve the problem, the connectedAndroid device is unable to route the audio signal tounit. ( 19)Cannot playback at[BROWSE MODE].• Make sure KENWOOD MUSIC PLAY APP is installed onthe Android device. ( 8)• Reconnect the Android device and make the appropriatesetting in [ANDROID SETUP]. ( 8)• If this does not solve the problem, the connectedAndroid device does not support [BROWSE MODE].( 19)TROUBLESHOOTINGSymptom RemedyGeneralSound cannot be heard. • Adjust the volume to the optimum level.• Check the cords and connections.“MISWIRING CHECK WIRINGTHEN PWR ON” appears.Turn the power off, then check to be sure the terminalsof the speaker wires are insulated properly. Turn thepower on again.“PROTECTING SEND SERVICE”appears.Send the unit to the nearest service center.• Sound cannot be heard.• The unit does not turn on.• Information shown on thedisplay is incorrect.Clean the connectors. ( 2)The unit does not work at all. Reset the unit. ( 3)Radio • Radio reception is poor.• Static noise while listeningto the radio.• Connect the antenna firmly.• Pull the antenna out all the way.CD / USB / iPodDisc cannot be ejected. Press and hold M to forcibly eject the disc. Be carefulnot to drop the disc when it is ejected. If this does notsolve the problem, reset the unit. ( 3)Noise is generated. Skip to another track or change the disc.Tracks do not play back asyou intended them to play.Playback order is determined when files are recorded.“READING” keeps flashing. Do not use too many hierarchical levels or folders.Elapsed playing time is notcorrect.This is caused by how the tracks are recorded.Correct characters are notdisplayed (e.g. album name).This unit can only display uppercase letters, numbers,and a limited number of symbols.“NA FILE” Make sure the disc contains supported audio files.( 19)