LaCie SAFE User Manual
Also see for SAFE Mobile Hard Drive: User manualUser manualQuick install guideManual Manual
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Contents
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LaCie rugged SAFE • Design by neil Poulton TroubleshootingUser Manual page 498.2. Troubleshooting the FingerprintSensorIn the event that your LaCie Rugged Safe’s fingerprint sensor doesnot recognize you as an authorized user, please refer to the fol-lowing checklist. If you have gone through all of the points on thechecklist and the fingerprint sensor still does not recognize an au-thorized fingerprint, please refer to the FAQs that are regularly pub-lished on our web site: www.lacie.com. One of these FAQs mayprovide an answer to your specific question. You can also visit thedrivers page to view the most recent software updates.If you need further assistance, please contact your LaCie reseller orLaCie Technical Support. See section 9. Contacting Customer Sup-port for details.If you are having problems with your LaCie Rugged Safe, see section8. Troubleshooting.Try one or all of the following if you experience some difficulty withthe fingerprint sensor:✦ Make sure the front of the drive is facing you.✦ Make sure your finger is positioned properly. It should be flatand resting entirely on the sensor surface so that it touches themetal plate around the sensor itself.✦ Try using a second registered finger.✦ Try keeping your finger on the sensor for a longer period oftime.✦ Clean the sensor with a dry tissue or cloth.✦ If you have dry skin, try touching your finger to your foreheador the side of your nose and then placing your finger on thesensor.✦ If you have moist skin, try rubbing your finger on your slacks orshirt sleeve and then place your finger on the unit.✦ Disconnect and then reconnect the drive. |
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