Landice L7 Service Manual

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Contents

Landice L7 Service Manual Manual pdf 7 page image

71. Landice Warranty and PoliciesThe Service Warranty covers installation of parts shown to be defective in material or workmanship. The sellingdealer is responsible for labor for product needing repairs. A Service Authorization (SA) number mustaccompany any service reimbursement request. Service Authorization numbers are given when the sellingdealer or the service technician calls Landice prior to beginning work on the product. This allows Landice toverify that the product is within the labor warranty and also aids us in helping the technician troubleshoot theproduct. Landice welcomes technicians to call us from the field and gives these calls the highest priority.This Service Warranty does not cover customer instruction, installation, setup, maintenance, or adjustments totreadbelt or drivebelt.1.1. Wear Item Warranty1.1.1. Residential ProductsTreadmills and Ellipticals- Lifetime Parts, Lifetime Wear Items (treadbelt & deck) / 1 Year Labor.Executive Touchscreen Console, headphone jack, connector and USB Port have a 5 year warranty.Bikes-7 year parts / 1 year Labor1.1.2. Light Institutional Treadmills (LTDs)Parts warranty for 5 years or 5000 hours with the exception of the treadbelt and deck which are covered for 2years and the Executive Touchscreen Console, headphone jack, connector and USB Port that have a 3 yearwarranty. LTD treadmills are designed for commercial applications in which use is 5 hours a day or less.1.1.3. CLUB TreadmillsParts warranty for 5 years with unlimited hours with the exception of the treadbelt and deck which are coveredfor 2 years and the Executive Touchscreen Console, headphone jack, connector and USB Port that have a 3year warranty. CLUB treadmills are designed for heavy-duty commercial applications and any pay-for-membership facilities.This warranty does not cover cosmetic damage, damage due to acts of God, accident, misuse, abuse, ornegligence of the product. The part(s) will be covered in full only if it exhibits evidence of a manufacturing ormaterial defect during the warranty period. Please keep in mind, “negligence of the product” includes damageinflicted by using the treadmill with an improperly tracked treadbelt. This causes irreversible damage to thetreadbelt edges and is not considered a warranty issue.1.2. Service Reimbursement PolicyThis is offered to all Landice dealers as well as all authorized Landice service providers. Landice covers ourproducts with a 1-year labor reimbursement policy. That means we will pay to fix our products as long as it's soldby the dealer within one year from the date the treadmill was purchased by the dealer. After that date theproduct will carry only a 5 year parts warranty and no labor.1.2.1. Our PolicyLandice will reimburse the selling dealer according to our flat rate labor schedule. If you are a service providerfor Landice and do not sell our product, you have the option of billing us direct or you can bill the dealer thatyou're providing service for. Generally, if our capped rate does not cover your labor charge you would bill theselling dealer. The current rate is $30.00 per hour and is capped at a maximum of one hour labor and one hourtravel per failure. Diagnostic and return trips are not covered. Note that treadbelt tracking, treadbelt / drive belttensioning, blown fuses, and set-up procedures are not covered by this warranty.Set-Up Includes: Assembly, adjusting treadbelt and drive belt (if needed), walking the treadbelt and deck wax in,and performing any additional adjustments that may have been upset during shipping.