Maico Ero Scan Pro Operating Instructions Manual

Contents

Maico Ero Scan Pro Operating Instructions Manual Manual pdf 53 page image

Operating Instructions5010 TroubleshootingProblem Possible Causes ResolutionTest will not progress pastAutoStartProbe fit is poor and/or noise levelis too high.Reposition or refit eartip (trying a differentsize if necessary) and reduce environmentalor patient noise if possible. If problempersists, check that the test will start in acavity or in your own ear.Clogged probe tip. Replace probe tip.Probe tip is not fully attached. Press firmly on the probe tip tabs untilsecure.External probe has not beendetected.Check connector, power off the instrumentand then power on again.Equipment malfunction. Contact your special instrument distributoror Maico Diagnostics.Protocols or series are missingfrom the menuThe external probe whichsupports the test function (highfrequency DPOAE ortympanometry) is not connected.Turn off the instrument, connect the probeand turn the instrument on again to detectthe probe.The protocols were removed fromthe instrument using the PCsoftware (possible only fordiagnostic instruments).Reload protocols using PC software.Instrument does not turn on Power button was not depressedlong enough.The power button must be pressed for onefull second. Try againBatteries are dead or installedimproperly.Install new batteries according to the labelin the battery compartment.No communication betweeninstrument and computerButton on cradle is the printerposition.Check that the button on the cradle is thecomputer position (down).Cradle is not connected to thecomputer.Check USB connector on the underside ofthe cradle and on the computer. Be surethe cable is fully seated in both connectors.Communication settings withinPC software are incorrect.Check and correct communication settings.See Appendix A for instructions.Thermal printer does not print. Button on cradle is in thecomputer positionCheck that the button on the cradle is inthe printer position (up).Cradle is not connected to theprinter.Check the printer connection cable on theunderside of the cradle and the back of theprinter. Be sure the cable is fully seated inboth connectors.The printer is in sleep mode. When the printer is ready to print thebutton will be green. Press the button towake the printer from sleep mode.Printer battery is not charged. Plug the printer in to the charger. Whenthe printer is ready to print the button willbe green. Press the button to wake theprinter from sleep mode.Paper is not installed correctly. An amber light will appear when the paperis low or incorrectly installed. Follow theinstructions in section 7.3 to replace orreposition the paper roll.There are no tests in the memory. Confirm there are tests saved in theinstrument. Follow the instructions insection 6.1 for reviewing test results.Printer is stuck in error mode Reset the printer following instructionsprovided in section7.3