MuxLab 500811 Operation Manual
Also see for 500811: Operation manualQuick installation guideQuick installation guide
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© MuxLab Inc. ProDigital Network Controller (MNC)Page 384.TroubleshootingTable 6 lists common problems, as well as their possible causes and solutions. If the informationbelow does not solve the problem, technical support contact information can be found at the endof this section.PROBLEM POSSIBLE SOLUTIONSUnable to connect computerto MNCEnsure the computer IP subnet address matches the IP subnet address ofthe MNCEnsure that http://192.168.168.50/mnc/ is written in lower caseUnable to connect computerto Ethernet Switch or to theRouterEnsure the computer IP subnet address matches the IP subnet address ofthe Ethernet Switch and Router.General communicationproblem between devicesAs a general rule, all devices required to communicate together on thesame local network, must have an IP address in the same subnetStatic IP address must be unique and in the same subnet.DHCP addresses must be assigned within the same subnet andconfigured at the DHCP server not to overlay with any assigned Static IPaddresses.Table 6: TroubleshootingWhen contacting your nearest MuxLab dealer or MuxLab Technical Support at 877-689-5228(toll free in North America) or (+1) 514-905-0588 (International), please have the followinginformation ready: Unit model number. Description of problem. List of tests performed. |
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